The Robeson County E-911 Communications Center

Mission Statement:
The Robeson County E-911 Communications Center is dedicated to serving the citizens of Robeson County, as well as those visiting our county. It is our goal to provide all who call upon us with the fastest and most efficient service available from law enforcement, emergency medical services, and fire, as well as ensuring the safety of all that provide this service. We will constantly seek ways to improve the quality of service that we provide for our county, first by acknowledging that the safety of our citizens and their property is our number one priority.
About Our Center:
The Robeson County E-911 Communications Center is manned 24 hours a day, 7 days a week, 365 days a year with 5 telecommunicators working per shift, including one shift supervisor. We serve as a lifeline to the citizens of Robeson County and local public safety agencies through our emergency communications center.

We dispatch calls for law enforcement agencies including the Robeson County Sheriff’s Office, Parkton Police Department, Red Springs Police Department, Fairmont police department, and Rowland Police Department.

We also dispatch calls for Robeson County EMS and eight rescue squads throughout the county as well as 28 fire departments. Along with these roles, we handle after hours calls for Robeson County Animal Control, Robeson County Water Department, Robeson County Department of Social Services, and the Department of Transportation (DOT).
The telecommunicators of our center are all nationally certified through the National Academy of Emergency Dispatch in Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD). These programs are in place to provide our citizens a better quality of care through obtaining pertinent information for emergency responders. Along with EMD and EFD, our telecommunicators are also certified emergency telecommunicators, nationally certified through FEMA in NIMS (National Incident Management System), and through the State Bureau of Investigation as DCI (Division of Criminal Information) operators.

When calling 9-1-1…
• Stay calm. Give your name, location, and nature of the emergency.
• Listen carefully to the 9-1-1 operator.
• Answer the 9-1-1 operator’s questions as accurately as possible. Speak clearly and slowly.
• Do exactly as the 9-1-1 operator tells you during the course of the call.
• Never hang up on the 9-1-1 operator until you are told to do so.

Contact Information:
Jimmy Williamson, Communications Director
Office: (910) 671-6443

Robeson County E-911 Communications Center
38 Legend Dr.
Lumberton, NC 28358
Emergency Phone #: 9-1-1
Non-Emergency Phone #: (910) 671-3170
Fax: (910) 608-2275